Returns & Refund Policy
Returns
We offer a 14-day change of mind return policy. You have 14 days from the date of delivery to request a return.
To be eligible, your item must be unused and in the same condition as received, with all original packaging.
To start a return, contact us here or email info@100greenbeans.com with your order number. Do not send items back without first receiving a Return Authorisation number.
Send returns to:
100 Green Beans
c/o Bevie Handcraft AU Pty Limited
4 Grevillea Place
Brisbane Airport, Queensland 4008
Return shipping costs are at your expense. We recommend using a trackable shipping service.
We will not accept items returned without a Return Authorisation number.
Please note: This facility is a secure fulfillment center and is strictly closed to the public. Hand-delivered returns, customer drop-offs, and general public enquiries cannot be accepted at this location.
Damaged or Incorrect Items
Inspect your order upon delivery. If the item is damaged, spoiled, or incorrect, contact us within 48 hours at info@100greenbeans.com with photos and your order number.
We will cover return shipping costs for damaged or incorrect items and arrange a replacement or refund at no cost to you.
Non-returnable Items
The following cannot be returned under our change of mind policy:
- Items that have been opened or used
- Items not in their original condition or packaging
- Items returned more than 14 days after delivery
Refunds
Once we receive and inspect your return, we will email you the outcome. If approved, we will refund to your original payment method within 5–10 business days.
Please allow an additional 5–10 business days for your bank to process the refund.
Original outbound shipping charges are non-refundable for change of mind returns.
