FAQs
Discover more in our FAQs
Got a question about green coffee beans, your first order or about stocking up on a favourite origin? Check below for the answers from your favourite green bean brand. If we don't answer your question, please contact us and our customer service team will be happy to help.
About Green Coffee Beans
What Are Green Coffee Beans?
What Are Green Coffee Beans?
Green coffee beans are raw, unroasted coffee beans. They are the natural state of the coffee seed before any roasting takes place. They are popular with home roasters and specialty coffee lovers who want complete control over their cup.
What Is The Difference Between Green Coffee Beans And Roasted Coffee Beans?
What Is The Difference Between Green Coffee Beans And Roasted Coffee Beans?
Green coffee beans are raw and unroasted. Roasted coffee beans have been through a roasting process that transforms them into the dark, aromatic beans you grind and brew. Green beans have a much longer shelf life and allow you to roast to your own preference at home.
What Equipment Do I Need To Roast Green Coffee Beans?
What Equipment Do I Need To Roast Green Coffee Beans?
You do not need a lot to get started. Many home roasters begin with a simple stovetop pan or a popcorn popper. As you develop your skills and confidence you can invest in a dedicated home coffee roaster for more control over your roast profile. Click here to check out our "Roasting" resource page to learn more.
How Long Do Green Coffee Beans Last?
How Long Do Green Coffee Beans Last?
When stored correctly in a cool, dry place away from direct sunlight, green coffee beans can last from 12 months up to several years. This then allows you to roast as you need, allowing you to make great quality coffee at home.
How Do I Store Green Coffee Beans?
How Do I Store Green Coffee Beans?
Keep your green beans in a sealed container in a cool, dry place away from direct sunlight and moisture. Avoid the fridge or freezer as condensation can affect the quality of the beans over time.
Where Do The Green Beans Come From?
Where Do The Green Beans Come From?
Our green coffee beans are sourced through a specialised green bean importer, with every origin hand picked and curated by our team. We design our range with care so that whether you are a first time buyer or a seasoned home roaster, there is always something worth exploring. Click here to check out our "Origins" resource page to learn more.
What Makes One Origin Different From Another?
What Makes One Origin Different From Another?
Every coffee growing region produces beans with their own distinct flavour profile, shaped by the local climate, altitude, soil, and processing method. Exploring different origins is one of the great joys of home roasting. Click here to find more information about the origins of our beans.
Subscriptions at 100 Green Beans
How Does a Coffee Subscription Work?
How Does a Coffee Subscription Work?
You choose your delivery frequency when you subscribe, and you can change it at any time. Your payment method is charged automatically on the same date each cycle as your original sign-up date. We'll email you a reminder 3 days before each charge.
What Happens if my Subscription Payment Fails?
What Happens if my Subscription Payment Fails?
We'll automatically retry twice, 3 days apart. If it still doesn't go through, we'll skip that cycle's delivery and try again at your next scheduled billing date - your subscription stays active unless you pause or cancel it yourself.
Can I Pause, Skip, or Change my Subscription?
Can I Pause, Skip, or Change my Subscription?
Cancel any time through your account, with no minimum commitment and no cancellation fee. We might ask why you're leaving, but answering is optional and won't hold up your cancellation. Cancel at least 1 business day before your next billing date to stop that charge.
How Do I Cancel My Subscription?
How Do I Cancel My Subscription?
Cancel any time through your account, with no minimum commitment and no cancellation fee. We might ask why you're leaving, but answering is optional and won't hold up your cancellation. Cancel at least 1 business day before your next billing date to stop that charge. For more information, please visit our Subscriptions Policy Page.
Ordering From 100 Green Beans
Do You Ship Across Australia?
Do You Ship Across Australia?
Yes, we ship green coffee beans to addresses across Australia, dispatched from our Brisbane warehouse. Visit our shipping page for full details on delivery zones and costs. We currently do not ship internationally.
Do You Ship Internationally?
Do You Ship Internationally?
No, unfortunately we currently do not ship internationally outside of Australia.
Can You Deliver to a PO Box or Parcel Locker?
Can You Deliver to a PO Box or Parcel Locker?
No, we're not able to deliver to Post Office Boxes or Parcel Lockers.
How Much Does Shipping Cost?
How Much Does Shipping Cost?
Standard shipping is $9.95 for main centres (Sydney, Canberra, Melbourne, Brisbane, Adelaide, Hobart, and Perth). Regional shipping to all other Australian addresses is $14.95. Visit our shipping page for more details.
How Long Does Delivery Take?
How Long Does Delivery Take?
Delivery times vary depending on your location. Orders are dispatched from our Brisbane warehouse. Estimated delivery times are:
QLD: 2-4 business days
NSW/ACT/VIC: 3-5 business days
SA/TAS/NT: 4-6 business days
WA: 5-8 business days
These are estimates only - delays caused by the courier or other events outside our control aren't something we can guarantee against. Please check our shipping page for more information.
How Do I Track My Order?
How Do I Track My Order?
Once your order has been dispatched you will receive an email with your tracking details so you can follow your order every step of the way.
Can I Change Or Cancel My Order?
Can I Change Or Cancel My Order?
If you need to change or cancel your order please contact us as soon as possible after placing it. We will do our best to help but cannot guarantee changes once an order has been processed.
How Do I Contact You If I Have A Problem With My Order?
How Do I Contact You If I Have A Problem With My Order?
You can reach our team through the contact us page on our website. We are here to help and will get back to you as soon as possible.
What If My Order Arrives Damaged or Incorrect?
What If My Order Arrives Damaged or Incorrect?
Inspect your order as soon as it arrives. If something's damaged, spoiled, or incorrect, you can reach our team through the contact us page or email info@100greenbeans.com within 48 hours with photos and your order number. We'll cover the return shipping and arrange a replacement or refund at no cost to you.
What Is Your Returns And Refunds Policy?
What Is Your Returns And Refunds Policy?
Can I return green beans if I change my mind?
Yes, within 14 days of delivery, provided the item is unused, unopened, and in its original packaging. Contact us first at info@100greenbeans.com to get a Return Authorisation number before sending anything back - returns sent without one won't be accepted. Return shipping is at your own cost, and original outbound shipping isn't refunded for change-of-mind returns.
How long do refunds take?
Once we've received and inspected your return, we'll email you the outcome. Approved refunds are processed to your original payment method within 5-10 business days, plus whatever extra time your bank needs to complete it on their end.
Please visit our refunds page or contact our team for full details on our policies or if you have any other questions.
